Julan Curtains & Blinds respects your privacy and is committed to handling personal information responsibly.
This Privacy Policy explains how we collect, use, store and disclose personal information when you visit our website, contact us, request a measure and quote, submit an advertising form or use our services.
Where the Privacy Act 1988 and the Australian Privacy Principles apply to Julan Curtains & Blinds, we will handle personal information in accordance with those requirements.
We may collect the following information:
Your full name.
Your telephone number.
Your email address.
Your suburb, postcode or property address.
The type of product or service you are interested in, including curtains, blinds, shutters, accessories, measuring, quoting or installation.
Information you provide about your windows, property and furnishing requirements.
Appointment, quote, order and service information.
Records of your communications with Julan Curtains & Blinds.
Technical information about your use of our website, including your IP address, browser, device type, pages viewed and interactions with the website.
We may collect personal information when you:
Complete a contact, enquiry or measure and quote form on our website.
Submit a lead form through Facebook, Instagram or another advertising platform.
Contact us by telephone, email or social media.
Visit our showroom.
Arrange an in home consultation.
Request a quote, place an order or arrange an installation.
Subscribe to receive business updates or marketing communications.
Interact with our website or digital advertisements.
We may use personal information to:
Respond to your enquiry.
Confirm whether your property is within our service area.
Arrange a consultation, measurement or quote.
Recommend suitable curtains, blinds, shutters or window furnishings.
Prepare and manage quotes, orders, appointments and installations.
Communicate with you about your enquiry, appointment, order or service request.
Provide customer support and after sales assistance.
Improve our products, services, website, advertising and customer experience.
Maintain business, taxation and service records.
Protect our website, systems, customers and business.
Meet legal or regulatory obligations.
Send marketing communications where you have consented or where otherwise permitted by law.
When you submit a form through our website, Facebook or Instagram, Julan Curtains & Blinds receives the information you enter into that form.
Submitting a measure and quote or enquiry form authorises us to contact you about that particular request. It does not automatically subscribe you to unrelated marketing communications.
Meta separately collects and processes information through Facebook and Instagram according to Meta’s own privacy terms.
We may send promotional emails or electronic messages where you have provided consent or where otherwise permitted by Australian law.
Marketing messages will identify Julan Curtains & Blinds and provide a method for unsubscribing.
You can withdraw your marketing consent at any time by using the unsubscribe option in the message or contacting us directly.
Unsubscribing from marketing will not prevent us from contacting you about an active enquiry, quote, appointment, order, installation or service request.
Our website may use cookies and similar technologies to:
Operate and protect the website.
Understand how visitors use the website.
Measure website and advertising performance.
Improve our services and customer experience.
Provide more relevant advertising.
We may use services provided by platforms such as Google and Meta. These platforms may collect information about your device, website activity and interactions with advertisements according to their own privacy policies.
You can control or disable cookies through your browser settings. Disabling cookies may affect the operation of certain website features.
We may disclose personal information when reasonably necessary to:
People working for or on behalf of Julan Curtains & Blinds who require the information to respond to your enquiry or provide the requested service.
Technology and service providers that assist us with website hosting, communications, advertising, analytics, business administration or service delivery.
Professional advisers, insurers or government authorities where reasonably necessary.
Law enforcement agencies, regulators or courts where required or authorised by law.
We will not disclose personal information for an unrelated purpose unless you have provided consent or the disclosure is required or authorised by law.
Some digital services used by Julan Curtains & Blinds, including services provided by Google and Meta, may process or store information outside Australia.
Those providers manage information according to their own privacy policies and the laws that apply to their operations.
We take reasonable steps to protect personal information against misuse, interference, loss, unauthorised access, modification or disclosure.
However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.
Please contact us if you believe that information provided to Julan Curtains & Blinds has been accessed or used without authorisation.
We retain personal information for as long as reasonably required to respond to enquiries, prepare and manage quotes, provide products, installation and customer support, maintain business and service records, and meet legal, taxation, accounting, insurance or dispute resolution requirements.
When information is no longer reasonably required, we will take reasonable steps to securely delete or deidentify it, subject to applicable record keeping requirements.
You may contact us to request access to the personal information we hold about you or to ask us to correct information that is inaccurate, incomplete or outdated.
We may need to verify your identity before processing the request.
There may be circumstances where access can be limited or refused as permitted by law. Where appropriate, we will explain the reason.
If you have a question or complaint about how we have handled your personal information, please contact us using the details below.
Please provide sufficient information for us to understand and investigate your concern. We will aim to respond within a reasonable period.
Where the Privacy Act applies and you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner at www.oaic.gov.au.
Our website may contain links to other websites or platforms.
Julan Curtains & Blinds is not responsible for the privacy practices of external websites. You should review their privacy policies before providing personal information.
We may update this Privacy Policy when our services, website practices or legal obligations change.
The latest version will be published on our website with the date it was last updated.
